General Shipping Policy
FilterAce.Com has tried to make its shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery to your door.
For your convenience, we offer three shipping options: Standard Ground, Fedex Express Saver and Two Day Air. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. We do not charge you extra shipping for split shipments.
Because all express delivery service involve air transport, some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via ground or freight carrier.
We do our best to ensure that shipping is correctly calculated before
you purchase; however, at times it may not be possible to do so
accurately. We reserve the right to notify you after you’ve purchased an
item of any additional shipping or handling charges necessary to deliver
your order. If notified of any additional charges, you also have the
right to modify or cancel your order for a full refund.
Express Shipping Exclusions
Please note that not all products can be shipped express or air fright. This is because that the DOT does not allow ORMD's, consumer commodities or Haz-Mat to be loaded onto aircrafts. All orders placed express will be changed to ground shipping and a express refund will be issued and a ground rate will be charged. Typical items removed from express shipping are as follows. All Liquid Chemicals & Any Aerosol Spray Cans. Tracking emails will still be sent providing the email address given is correct. Orders placed with express shipping option does not guarantee same day shipping. Please note that we are located on the EAST cost and our express cutoff times vary from product to product and order to order. Any concerns please email us.
Delivery Times, Shipping & Signature Policy
Delivery times may vary depending on your zone .All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Unfortunately we do not guarantee any delivery times. This is because we are dependent on outside delivery agents such as FedEx who do not guarantee their delivery schedules. Please do not schedule contractors until your products have arrived. FilterAce.Com will never be responsible for any time guarantees in shipping, and we cannot and will not be responsible for any inconvenience or any loss, penalty, or extra charge incurred by our customers should any delivery take longer than anticipated. Packages that have tracking numbers but have not been received will be the customers responsibility to contact the shipping company and follow there instructions before claims are filed and a reshipment is placed. That being said, we strive to provide accurate lead times and timely updates should any lead time estimate change. We value our customers, appreciate their business, and will do everything in our power to serve you well.
Signature Policy - At FilterAce.Com we understand that you have a busy schedule and may not always be available when a courier drops off your FedEx Express or Ground package. The FedEx courier will leave your package at a safe designated location without having to obtain a signature from you when you are not available to sign for the package. As a customer you will enjoy the convenience of not having to worry about being there to accept your package upon delivery. If your order is over $100.00 in most cases a signature will be required. This will help if the package is lost or missing. If you are not available to accept your package, you can pick it up from the local terminal. Call to obtain the correct pickup address information. If the package is returned to shipper a refund less shipping will be given. It is also required that you always enter the correct email address in the billing information to receive critical FedEx updates with your package. If there's a problem with the package please notify us ASAP.
At the present time, we only ship to the Continental U.S. We mainly will ship FedEx , but sometimes orders that are shipped from the manufactures will shipped at there own discretion. (If you choose FedEx 3 day Express Saver it can get substituted for UPS 3 Day Select. Rarely, but can happen.) P.O. box addresses will not be shipped to at the current time, except when customer deems it ok. At any rate the customer will be responsible for any and all extra charges if PO Box is not accepted or wrong address is given.
Most orders are shipped within 1-5 business days of receiving your order, with the exception of some Air Filter products. No orders are shipped on Saturdays or Sundays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.